:: THE INTEGRATED CITIZEN FACILITATION CENTER ::

..... EMPOWERING THE POOR......

What is SETU ?

SETU ( “ NAGRI SUVIDHA KENDRA” )is a complete Single Window System, which processes the applications received at the facility center, verifies them and generates the respective Certificates/Affidavits. The system has a provision wherein the operator can punch in all the details of the applicant whenever he receives an application for a Certificate or an Affidavit.

The System generates Acknowledgement Receipt for the citizen indicating the issuance date. The application will then be automatically forwarded to the respective authority for verification. Once the application is verified and accepted, the system will automatically generate the required certificate /Affidavit. In case an application gets rejected, the system will generate Rejection Note indicating the reason for Rejection.

This methodology will also facilitate kiosks in the private sector. These provide services
of issuing various certificates (about 83 types) such as Birth Certificate, Death Certificate , Domicile, Age, Nationality Certificates on nominal charges.

Mission ::

To create foundation for citizen centric E-Governance at district headquarters & subsequently at taluka headquarters.

History ::

The Government of Maharashtra issues a large number of Certificates and Affidavits required by its citizens. For this purpose, it has various Citizen Facility Centers established at District as well as The Taluka level all over Maharashtra .

The citizen applies for the Certificate/Affidavit as required by him at such a Facility Center by filling up the relevant application forms. The respective authorities issue the Certificates or Affidavits after verification of the application.

AIMS To Achieve ::

• - Transparency

  - Public Accountability

  - Responsiveness

  - Speed in Decision Making

  - Openness

  - Fast working

Most of the work is manual and hence the entire process is time consuming.

No centralization of data and hence redundant data may exist in the database.
Important data regarding the applicant may not be captured from the various documents that are attached along with the application form.
No structured workflow.
Current status of any application cannot be tracked easily.
Objectives :: Single window clearance of 83 important certificates (such as renewal of leases ,permits and licences) Quick redressal of public grievances, Common registry of letters , Petitions for all selections of the office , on line pendency monitoring of all the above to provide services after office hours and on holidays also in order to save time & money of the public.

VIIT’S Contribution ::

VIIT has started CFC Centers in PUNE and AHAMADNAGAR Districts that are providing 83 certificates such as birth certificates, domicile certificates etc. Right now VIIT is running three different projects covering Pune and Ahmednagar district .

These are:

1. CFC Center
2. Land Record(Satbara)
3. Affidavit

Software Specifications ::

- Operating System :-Windows 98,2K,XP.

- Front-End :-Microsoft Visual Basic

- Back-End:-SQL Server/IBM DB2