: : IVR Based Solutions : :

..... Empowering the Poor .....

What is IVR ?

Recent improvements in telecommunication and information technology have created many services which benefit communities as well as individuals. One of these services is Interactive Voice Response System (IVR), a voice based service that allows information stored on the computer to be accessed by users through the telephone networks.

The product like Tele Banking and IVR System for Market Rate Counseling explores the ways of making a robust and easily deployable information system for rural population. The aim of this multilingual IVR System is to provide complete, reliable and high performance software solution for rural India that can be used in most adverse conditions to fulfill the need of providing filtered information according to the need of illiterate user in its own language through normal telephone beyond any terrestrial boundaries.

VIIT’S Initiative::

VIIT has taken initiative to spread the adoption of the IVR in rural areas by developing the systems that support local languages like Hindi and Marathi.

Features ::

• Advanced Scripting Capability
• 
  The IVR scripting language is a simple yet powerful ivr specificlanguage that enables one to quickly implement an ivr.
• Integrated Prompt Recorder
• 
  An Integrated recorder with automatic prompt splitting, silence trimming and prompt file naming capability enables one to quickly generate the required
  voice prompt.
• Integrated with All Programming Languages
• 
  Extensive script and code samples for Visual Basic, VC++, Java, C, C#,Foxpro & Clipper are available.
• All .NET languages are supported via the capability to directly call functions in .NET Assemblies.

Database Support ::

Supports MS Access, Sal Server, Oracle, Sybase, DB2 & DBF databases.
All databases that work via Open Database Connectivity (ODBC) or Active
Database Objects (ADO) are also supported.

 

Speech recognition and Text to Speech Supports all telephony compatible Speech API engines for Text to Speech as well as Speech Recognition.

 

Supports Voice Cards from Multiple Vendors
Supports Eicon, Dialogic, Tata PCT and other Voice Cards. All telephony
cards that work via the TAPI are also supported. Multi-language prompts
Effortlessly add support for prompts in all languages be it Hindi, English,Marathi with minimal changes to the script.

 

Multi-Language prompts
Effortlessly adds support for prompts in all languages be it Hindi,English,Marathi with minimal changes to the script

 

Internet Enabled
Directly obtain a web page or mail, post data to web site, send or recieve-mail and commuicate with web services. HTTP, HTTPS, SMTP, POP3 are supported.

Potential Uses ::

In India where illiteracy and poverty are two major problems, this system can be used wherever there is a need to connect people with IT. Recently Post Offices have started a service known as "Phonogram" for doing telegrams through telephones, Mobile services, Railways and other well-known service providers have already successfully implemented IVR services but none has addressed the question of basic understanding of these services by our rural population?

Application Area of IVR ::

Marketing Society Telephonic Counseling : This system is designed to provide the rates of various crop commodities the telephone in Marathi language.

TeleBanking : The prime aim was to develop a software solution for TeleBanking, especially for Cooperative banks, which can't afford buying the high-cost IVRS from market. This system will facilitate the account holders by counseling the current balance of their bank account with the help of telephone. This System will reduce, the often seen queues of the account holders, waiting for knowing the balance of their accounts in the bank. The balance of the accounts fluctuates time to time and the bank's account holders can know the balance any time. This gives him the power to take money transaction related decisions smoothly. This system provides the telephonic communication in the most commonly used languages i.e. Hindi, Marathi and English. In addition to this, the software has a very easy to use Report Section.

Insurance Sector & Educational Institutions : This System is designed to provide policy premium payment reminder,policystatus and exam results and Student information system.

Booking Services : This Application provides booking facilities for Railway tickets booking,Gas Booking,etc.

BazarBhav : We have implemented a service called "Bazar Bhav" for our farmers, which counsel the rate of various commodities on the telephone in Marathi language. By implementing these types of services the usage of IT could be enhanced to the greatest possibilities. The market and competition is bound to grow as the need of providing information services will grow. We hope to have a clear and distinguished information service system with the help of this innovation.
What Innovation does this system address? With the Indian language IVR systems, unavailability of an Indian TTS Engine causes the major problem. In this system we have addressed this problem and come out with a solution. This solution provides a convenient approach to speak dynamic data like numerical digits in the language that user prefers. The second problem that is associated with the current IVR systems is high cost for implementation. This system makes use of very less infrastructure in order to provide the services affordable by our rural community.

What Innovation does this system address :

With the Indian language IVR systems, unavailability of an Indian TTS Engine causes the major problem. In this system we have addressed this problem and come out with a solution. This solution provides a convenient approach to speak dynamic data like numerical digits in the language that user prefers. The second problem that is associated with the current IVR systems is high cost for implementation. This system makes use of very less infrastructure in order to provide the services affordable by our rural community.